Greetings, haunters and Halloween enthusiasts!

At Haunted Hill Farm Shop, we want you to be absolutely thrilled with your spooky finds. However, we understand that sometimes a product might not meet your expectations or fit your haunted vision. Don’t worry—our returns and exchanges process is designed to be as straightforward as a midnight stroll through a graveyard.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your delivery. Please note that all items must be in their original, unused condition with all tags and packaging intact.

Non-Returnable Items

To ensure the safety and quality of our products, we cannot accept returns or exchanges on the following items:

  • Decorative Lighting: Due to the delicate nature and electrical components.
  • Seasonal & Holiday Decor: Especially perishable or time-sensitive seasonal items.
  • Outdoor Seasonal & Holiday Decor: Items specifically designed for limited-time use.
  • Any product that has been used, damaged, or is not in its original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our support team at [email protected] with your order number and reason for return or exchange.
  2. Wait for Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Pack and Ship: Securely package the item(s) in their original packaging, include the RAN clearly on the outside, and ship to the address provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  4. Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange within 5 business days.

Refund Information

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement after processing.
  • PayPal: 3-5 business days for the refund to appear in your PayPal account.

Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost of the new item to you.

Return/Exchange Request Template

To help you get started, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Haunted Hill Farm Shop Team, I would like to request a [return/exchange] for my recent order, number #[Your Order Number], placed on [Order Date]. The item(s) I wish to return/exchange is/are: – [Product Name], [Quantity] Reason for return/exchange: [Please provide details] I have read and understand the Returns & Exchanges policy. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Note: For issues with damaged or defective items, please contact us immediately at [email protected] and include photos of the damage. We will work swiftly to make it right!

We strive to make every interaction with Haunted Hill Farm Shop a delightfully eerie experience. If you have any questions about our policy, don’t hesitate to reach out to our friendly team of haunters.