Greetings, fellow haunters and Halloween enthusiasts! At Haunted Hill Farm Shop, we know that the thrill of the season begins the moment you unbox your spine-tingling decor. That’s why we’ve crafted a delivery process as reliable and hauntingly good as our products. Whether you’re preparing for a grand haunted yard party or adding a touch of macabre to your home, we ensure your orders arrive with speed and care, so you can focus on what matters most—creating unforgettable experiences.
Shipping Options & Times
We offer two shipping methods to cater to your needs, both designed to bring our high-quality animatronics, outdoor lighting, and seasonal decor directly to your doorstep, no matter where you are in the world (excluding Asia and some remote areas due to logistical constraints).
- Standard Shipping: For those who can’t wait to unleash the fright, we partner with trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after shipping. The cost for this service is $12.95, ensuring a balance of speed and affordability.
- Free Shipping: Perfect for larger hauls! On orders over $50, enjoy free shipping via EMS. After order processing (1-2 business days), delivery takes 15-25 days after shipping. This option is ideal for patient planners who want to save while building their ultimate Halloween collection.
Note: Order processing time (1-2 days) is separate from shipping time. During peak seasons like Halloween, processing may take slightly longer due to high demand—we appreciate your understanding as we work to maintain the quality you love.
Global Reach with Local Care
Born from a passion for the spooky and spectacular, Haunted Hill Farm Shop serves a global community of horror aficionados and festive decorators. Our shipping network covers most regions, excluding Asia and a few remote areas, to ensure reliable delivery. Based in Charlotte, US, we take pride in offering worldwide access to durable, all-weather products that stand the test of time—and the elements.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey right to your door, building anticipation for the moment you can unveil your new haunt essentials.
Returns & Exchanges
We stand by the quality of our products, but if something isn’t quite right, you have 15 days from receipt to initiate a return. Please contact our support team at [email protected] to arrange a return. Note that items must be in original condition for a refund or exchange.
Need Help?
Our haunted family is here for you! For any delivery questions or concerns, reach out to us at [email protected]. We’re dedicated to making your experience with Haunted Hill Farm Shop as seamless and thrilling as possible.
Thank you for choosing us to help transform your space into a realm of fright and delight. Now, go ahead—unleash your imagination and make every night feel like Halloween!